.btn{display:inline-flex;align-items:center;justify-content:center;min-width:8.5rem;padding:.65rem 1.15rem;border-radius:var(--radius-md);font-size:.95rem;font-weight:var(--weight-semibold);font-family:var(--font-sans);line-height:var(--leading-tight);cursor:pointer;text-decoration:none;border:none;transition:background-color .15s ease,border-color .15s ease,color .15s ease,box-shadow .15s ease,opacity .15s ease}.btn:focus-visible{outline:2px solid var(--color-accent-dark);outline-offset:2px}.btn.primary{background:var(--color-accent);color:var(--color-text-on-accent);box-shadow:0 1px 2px #18181814}.btn.primary:hover:not(:disabled){background:var(--color-accent-dark)}.btn.primary:active:not(:disabled){background:#728864}.btn.secondary{background:var(--color-bg-page);color:var(--color-text-main);border:1px solid var(--color-border);box-shadow:0 1px 2px #1818180f}.btn.secondary:hover:not(:disabled){background:#f7f7f7;border-color:var(--color-border-hover)}.btn.secondary:active:not(:disabled){background:#efefef}.btn.danger{background:#ef5350;color:var(--color-text-on-accent);box-shadow:0 1px 2px #18181814}.btn.danger:hover:not(:disabled){background:#d32f2f}.btn.danger:active:not(:disabled){background:#c62828}.btn:disabled{opacity:.55;cursor:not-allowed;box-shadow:none}.blocked-session-dialog{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);margin:0;width:min(420px,calc(100vw - 2rem));max-width:min(420px,100vw - 2rem);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:1.25rem 1.35rem;box-shadow:0 8px 24px #0000001f;font-family:var(--font-sans)}.blocked-session-dialog::backdrop{background:#00000073}.blocked-session-dialog h3{margin:0 0 .5rem;font-size:var(--text-lg);font-weight:var(--weight-semibold);color:var(--color-text-main)}.blocked-session-dialog p{margin:0 0 1rem;color:var(--color-text-muted)}.toast-host{position:fixed;top:1rem;right:1rem;z-index:1000;display:flex;flex-direction:column;gap:.5rem;max-width:320px}.toast-host__item{display:block;width:100%;box-sizing:border-box;text-align:left;font:inherit;font-size:.875rem;line-height:1.4;color:#000000de;background:#fff;border:1px solid #d0d0d0;border-left:4px solid #5a7a47;border-radius:8px;padding:.65rem .9rem;box-shadow:0 4px 12px #0000001f;cursor:pointer;animation:toast-host-in .15s ease}.toast-host__item:hover{background:#5a7a470f}.toast-host__item:focus-visible{outline:2px solid #5a7a47;outline-offset:2px}@keyframes toast-host-in{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}:root{--color-bg-page: #ffffff;--color-bg-panel: #f3f8ee;--color-bg-content: #f4f9ef;--color-bg-sidebar: #ffffff;--color-bg-row-alt: #f7fbf4;--color-accent: #8fb076;--color-accent-dark: #7f9770;--color-accent-active: #bfd4ab;--color-accent-subtle: #f4faee;--color-accent-hover: #d5e3c8;--color-border: #bccbab;--color-border-hover: #9db58a;--color-border-focus: #8fb076;--color-border-input: #b8c8aa;--color-text-main: #181818;--color-text-muted: #4e4e4e;--color-text-on-accent: #ffffff;--color-text-accent-dark: #3f5f2f;--color-avatar-bg: #d4e3c5;--color-avatar-text: #365128;--color-table-header: #8fb076;--color-table-header-active: #719556;--color-status-waiting-bg: #fff3e0;--color-status-waiting-text: #e65100;--color-status-inwork-bg: #e3f2fd;--color-status-inwork-text: #0277bd;--color-status-closed-bg: #e8f5e9;--color-status-closed-text: #2e7d32;--color-status-specialist-bg: #f3e5f5;--color-status-specialist-text: #7b1fa2;--color-status-specialist-work-bg: #ede7f6;--color-status-specialist-work-text: #5e35b1;--color-status-cancelled-bg: #fdecea;--color-status-cancelled-text: #8a3b34;--color-error-text: #c62828}:root{--font-sans: "Segoe UI", "Inter", system-ui, sans-serif;--text-xs: .75rem;--text-sm: .8125rem;--text-base: .875rem;--text-md: 1rem;--text-lg: 1.125rem;--text-xl: 1.25rem;--text-2xl: 1.5rem;--text-3xl: 2.125rem;--weight-regular: 400;--weight-medium: 500;--weight-semibold: 600;--weight-bold: 700;--weight-extrabold: 800;--leading-tight: 1.2;--leading-normal: 1.5;--leading-loose: 1.75}:root{--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 20px;--space-6: 24px;--space-8: 32px;--space-10: 40px;--space-12: 48px;--radius-sm: 7px;--radius-md: 10px;--radius-full: 9999px;--sidebar-width: 280px;--shadow-none: none}*{margin:0;padding:0;box-sizing:border-box}body{height:100vh;width:100vw;background:var(--color-bg-page);color:var(--color-text-main);font-family:var(--font-sans)}#root{height:100%;width:100%;overflow:hidden;position:relative}.page-title{font-size:var(--text-3xl);font-weight:600;margin-bottom:2rem}.subtitle{font-size:.9rem;color:var(--color-text-muted);margin-bottom:1.5rem}.btn-row{display:flex;flex-wrap:wrap;gap:.65rem .85rem}.btn-row--end{justify-content:flex-end;margin-top:1.25rem}.field{margin-bottom:1rem}.field label{display:block;font-size:var(--text-xs);font-weight:var(--weight-medium);margin-bottom:.35rem;color:var(--color-text-muted)}.field input,.field textarea,.field select{width:100%;padding:.65rem .75rem;border-radius:var(--radius-md);border:1px solid var(--color-border-input);background:var(--color-bg-page);color:var(--color-text-main);font-size:.95rem;font-family:var(--font-sans)}.field textarea{resize:vertical;min-height:8rem;line-height:1.45}.field input:focus,.field textarea:focus,.field select:focus{outline:2px solid var(--color-border-focus);outline-offset:0;border-color:var(--color-border-focus)}.field input[aria-invalid=true],.field textarea[aria-invalid=true]{border-color:var(--color-accent-dark)}.field input:disabled,.field select:disabled,.field textarea:disabled{background:var(--color-bg-content);color:var(--color-text-muted);cursor:not-allowed}.field-hint{font-size:var(--text-xs);color:var(--color-text-muted);margin-top:.35rem}.field-error{font-size:var(--text-xs);color:var(--color-error-text);margin-top:.35rem}@keyframes preloader-spin{to{transform:rotate(360deg)}}@keyframes preloader-pulse-dot{0%,to{transform:scale(1);opacity:1}50%{transform:scale(.5);opacity:.3}}@keyframes preloader-bar-fill{0%{width:0%}60%{width:75%}to{width:100%}}@keyframes preloader-fade-in{0%{opacity:0}to{opacity:1}}.preloader{position:fixed;inset:0;background:var(--color-bg-page);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:32px;z-index:9999;animation:preloader-fade-in .3s ease}.preloader__label{font-family:var(--font-sans);font-size:var(--text-sm);color:var(--color-text-muted);letter-spacing:.01em}.preloader__spinner{width:36px;height:36px;border:3px solid var(--color-accent-hover);border-top-color:var(--color-accent);border-radius:50%;animation:preloader-spin .8s linear infinite}.preloader__dots{display:flex;gap:8px}.preloader__dot{width:10px;height:10px;border-radius:50%;background:var(--color-accent);animation:preloader-pulse-dot 1.2s ease-in-out infinite}.preloader__dot:nth-child(2){animation-delay:.2s}.preloader__dot:nth-child(3){animation-delay:.4s}.preloader__bar{width:200px;height:4px;background:var(--color-accent-hover);border-radius:99px;overflow:hidden}.preloader__bar-fill{height:100%;background:var(--color-accent);border-radius:99px;animation:preloader-bar-fill 1.8s ease-in-out infinite}.base-layout{display:flex;height:100%;min-height:0;width:100%;font-family:var(--font-sans);background:var(--color-bg-page);color:var(--color-text-main)}.base-layout__sidebar{flex-shrink:0;width:var(--sidebar-width);box-sizing:border-box;display:flex;flex-direction:column;gap:1rem;padding:var(--space-4);background:var(--color-bg-sidebar);border-right:1px solid #eef4e8;overflow:auto}.base-layout__brand{margin:0;font-size:var(--text-2xl);font-weight:var(--weight-bold);line-height:1.3;letter-spacing:-.02em;font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Open Sans,Helvetica Neue,sans-serif;text-align:center}.base-layout__content{flex:1;min-width:0;display:flex;flex-direction:column;min-height:0}.base-layout__topbar{flex-shrink:0;display:flex;align-items:center;justify-content:flex-end;gap:.5rem;height:52px;box-sizing:border-box;padding:0 20px;background:var(--color-bg-page)}.base-layout__nav{flex:1;min-height:0}.base-layout__sidebar-footer{flex-shrink:0;display:flex;flex-direction:column;gap:var(--space-2);margin-top:auto;padding-top:var(--space-3)}.base-layout__sidebar-divider{border:none;border-top:1px solid #e8e8e8;margin:0}.base-layout__sidebar-user{display:flex;flex-direction:row;align-items:flex-start;gap:.75rem}.base-layout__sidebar-avatar{flex-shrink:0;width:40px;height:40px;border-radius:.5rem;display:flex;align-items:center;justify-content:center;background:var(--color-avatar-bg);color:var(--color-avatar-text);font-size:var(--text-base);font-weight:var(--weight-semibold);line-height:1}.base-layout__sidebar-user-text{display:flex;flex-direction:column;gap:.125rem;min-width:0}.base-layout__sidebar-user-role{font-size:var(--text-xs);line-height:1.25;color:var(--color-text-muted)}.base-layout__sidebar-user-name{font-size:var(--text-md);font-weight:var(--weight-semibold);line-height:1.2;color:var(--color-text-main);word-break:break-word}.base-layout__sidebar-actions{display:flex;flex-direction:column;gap:.5rem}.base-layout__sidebar-btn{width:100%;box-sizing:border-box;margin:0;padding:8px 16px;font:inherit;font-size:var(--text-sm);font-weight:var(--weight-medium);color:var(--color-text-main);background:var(--color-bg-page);border:1px solid var(--color-border);border-radius:var(--radius-sm);text-align:center;cursor:pointer;transition:background-color .15s ease,border-color .15s ease}.base-layout__sidebar-btn:hover{background:var(--color-accent-hover);border-color:var(--color-border-hover)}.base-layout__sidebar-btn:focus-visible{outline:2px solid var(--color-accent-dark);outline-offset:2px}.base-layout__sidebar-btn--compact{font-size:.75rem;padding:.4rem .65rem}.base-layout__nav-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:5px}.base-layout__nav-list span{font-size:var(--text-lg)}.base-layout__nav-link{display:flex;align-items:center;gap:.75rem;min-height:48px;box-sizing:border-box;padding:8px 12px;font-size:var(--text-base);font-weight:var(--weight-regular);line-height:1.5;color:var(--color-text-main);text-decoration:none;border-radius:var(--radius-md);background:transparent;transition:background-color .15s ease}.base-layout__nav-link:hover{background:var(--color-accent-hover)}.base-layout__nav-link--active{background:var(--color-accent-active);font-weight:var(--weight-semibold)}.base-layout__nav-link--active:hover{background:var(--color-accent-active)}.base-layout__nav-icon{display:flex;flex-shrink:0;width:24px;height:24px;color:var(--color-text-muted)}.base-layout__nav-link--active .base-layout__nav-icon{color:var(--color-text-accent-dark)}.base-layout__main{flex:1;min-width:0;min-height:0;overflow:auto;margin:0 16px 16px;padding:24px;border-radius:10px;background:var(--color-bg-content)}.base-layout__nav-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#e53935;margin-left:auto;flex-shrink:0}.base-layout__nav-envelope{display:inline-block;font-size:.85rem;line-height:1;color:#e53935;margin-left:auto;flex-shrink:0}.base-layout__nav-badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#e53935;color:#fff;font-size:.7rem;font-weight:var(--weight-semibold);line-height:1;margin-left:auto;flex-shrink:0}.presence-badges{display:flex;align-items:center;gap:1rem;margin-right:auto;font-size:.8125rem;color:#0009}.presence-badges__item{display:inline-flex;align-items:center;gap:.375rem}.presence-badges__dot{width:8px;height:8px;border-radius:50%;background:#b0b0b0}.presence-badges__item--online .presence-badges__dot{background:#4c9a52}.presence-badges__item--online{color:#000000de;font-weight:500}.notification-bell{position:relative}.notification-bell__trigger{position:relative;display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;color:var(--color-text-muted);background:transparent;border:1px solid transparent;border-radius:var(--radius-md);cursor:pointer;transition:background-color .15s ease,border-color .15s ease}.notification-bell__trigger:hover{background:var(--color-accent-hover)}.notification-bell__trigger--open{background:var(--color-accent-subtle);border-color:var(--color-border)}.notification-bell__count{position:absolute;top:4px;right:4px;min-width:16px;height:16px;padding:0 3px;border-radius:var(--radius-full);background:#e53935;color:#fff;font-size:.625rem;font-weight:var(--weight-bold);line-height:16px;text-align:center;border:1.5px solid #fff;box-sizing:border-box}.notification-bell__panel{position:absolute;top:calc(100% + .5rem);right:0;width:340px;overflow:hidden;background:var(--color-bg-page);border:1px solid #d8e8c8;border-radius:var(--radius-md);box-shadow:0 8px 24px #0000001a;z-index:100}.notification-bell__panel-header{display:flex;align-items:center;justify-content:space-between;padding:.75rem .875rem;font-weight:var(--weight-semibold);font-size:var(--text-sm);border-bottom:1px solid #eef4e8}.notification-bell__panel-header-count{color:#e53935;font-weight:var(--weight-bold)}.notification-bell__mark-all{font:inherit;font-size:var(--text-xs);font-weight:var(--weight-semibold);color:var(--color-accent);background:none;border:none;cursor:pointer;padding:0}.notification-bell__empty{margin:0;padding:1.5rem .875rem;text-align:center;font-size:var(--text-sm);color:#999}.notification-bell__list{list-style:none;margin:0;padding:0;max-height:360px;overflow-y:auto}.notification-bell__item{display:flex;align-items:flex-start;gap:10px;width:100%;box-sizing:border-box;text-align:left;font:inherit;color:var(--color-text-main);background:#fff;border:none;border-bottom:1px solid #f0f0f0;padding:10px 14px;cursor:pointer;transition:background-color .1s ease}.notification-bell__list li:last-child .notification-bell__item{border-bottom:none}.notification-bell__item:hover{background:var(--color-accent-hover)}.notification-bell__item--unread{background:var(--color-bg-row-alt)}.notification-bell__item--unread:hover{background:var(--color-accent-hover)}.notification-bell__item-icon{flex-shrink:0;font-size:.875rem;padding-top:2px}.notification-bell__item-text{flex:1;min-width:0;display:flex;flex-direction:column}.notification-bell__item-title{font-size:var(--text-sm);font-weight:var(--weight-regular);color:#181818;margin-bottom:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.notification-bell__item--unread .notification-bell__item-title{font-weight:var(--weight-semibold)}.notification-bell__item-detail{font-size:var(--text-xs);color:var(--color-text-muted);margin-bottom:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.notification-bell__item-time{font-size:.6875rem;color:#999}.notification-bell__item-dot{flex-shrink:0;width:8px;height:8px;border-radius:50%;background:#e53935;margin-top:5px}.tickets-status-badge{display:inline-flex;align-items:center;justify-content:center;min-width:7.5rem;height:1.75rem;padding:.3rem .65rem;border-radius:var(--radius-sm);font-size:var(--text-xs);font-weight:var(--weight-semibold);font-family:var(--font-sans);line-height:1.3;white-space:nowrap}.tickets-status-badge--open{background:var(--color-status-waiting-bg);color:var(--color-status-waiting-text)}.tickets-status-badge--in_progress{background:var(--color-status-inwork-bg);color:var(--color-status-inwork-text)}.tickets-status-badge--sent_to_specialist{background:var(--color-status-specialist-bg);color:var(--color-status-specialist-text)}.tickets-status-badge--specialist_in_progress{background:var(--color-status-specialist-work-bg);color:var(--color-status-specialist-work-text)}.tickets-status-badge--closed{background:var(--color-status-closed-bg);color:var(--color-status-closed-text)}.tickets-status-badge--cancelled{background:var(--color-status-cancelled-bg);color:var(--color-status-cancelled-text)}.author-dashboard__header{margin-bottom:1.5rem}.author-dashboard__header .page-title{margin-bottom:.35rem}.author-dashboard__subtitle{margin:0;font-size:var(--text-sm);color:var(--color-text-muted)}.author-dashboard__layout{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1rem;align-items:stretch}.author-dashboard__modules{min-width:0}.author-dashboard__grid{display:flex;flex-direction:column;gap:1rem;margin:0;padding:0;list-style:none}.author-dashboard__card{background:var(--color-bg-page);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:1.15rem 1.25rem;box-shadow:0 1px 2px #1818180d}.author-dashboard__card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:.75rem;margin-bottom:1rem;padding-bottom:.85rem;border-bottom:1px solid var(--color-border)}.author-dashboard__module-name{margin:0;font-size:1.05rem;font-weight:var(--weight-semibold);color:var(--color-text-main);line-height:1.35}.author-dashboard__module-total{display:flex;flex-direction:column;align-items:flex-end;gap:.15rem;margin:0;text-align:right}.author-dashboard__module-total-label{font-size:var(--text-xs);color:var(--color-text-muted);line-height:1.2}.author-dashboard__module-total-value{font-size:1.35rem;font-weight:var(--weight-bold);color:var(--color-text-main);line-height:1}.author-dashboard__status-list{display:flex;flex-direction:column;gap:.55rem;margin:0;padding:0;list-style:none}.author-dashboard__status-row{display:flex;align-items:center;justify-content:space-between;gap:.75rem}.author-dashboard__status-count{min-width:1.5rem;font-size:1.05rem;font-weight:var(--weight-bold);color:var(--color-text-main);text-align:right;line-height:1}.author-dashboard__chart{display:flex;flex-direction:column;min-height:0}.author-dashboard__chart-wrap{flex:1;min-height:20rem;padding:1rem;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-page);box-shadow:0 1px 2px #1818180d}@media(max-width:900px){.author-dashboard__layout{grid-template-columns:1fr}.author-dashboard__chart-wrap{min-height:18rem}}.tickets-page-header{display:flex;align-items:center;justify-content:space-between;gap:1rem;flex-wrap:wrap}.tickets-page-header .page-title{margin-bottom:0}.tickets-page-header__filters{display:flex;align-items:center;flex-wrap:wrap;gap:.5rem;margin-left:auto}.tickets-page-header__filters label{font-size:.85rem;font-weight:var(--weight-medium);color:var(--color-text-muted)}.tickets-page-header__filters select{padding:.5rem .65rem;border-radius:var(--radius-md);border:1px solid var(--color-border-input);background:var(--color-bg-page);color:var(--color-text-main);font-size:.85rem;font-family:var(--font-sans)}.tickets-page-header__filters select:focus{outline:2px solid var(--color-border-focus);outline-offset:0;border-color:var(--color-border-focus)}.tickets-toolbar{margin-top:1rem;display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:.75rem}.tickets-table-section{margin-top:1.75rem}.tickets-table-section__title{font-size:1rem;font-weight:var(--weight-semibold);margin:0 0 .85rem}.tickets-table-wrap{overflow-x:auto;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-page)}.tickets-table{width:100%;min-width:720px;border-collapse:collapse;font-size:.9rem;font-family:var(--font-sans)}.tickets-table thead{background:var(--color-table-header)}.tickets-table th{padding:0;text-align:center;font-size:.78rem;font-weight:var(--weight-bold);letter-spacing:.02em;text-transform:uppercase;color:var(--color-text-on-accent);white-space:nowrap}.tickets-sort-btn{width:100%;padding:.75rem 1rem;border:none;background:transparent;color:inherit;font:inherit;letter-spacing:inherit;text-transform:inherit;cursor:pointer;transition:background-color .15s ease}.tickets-sort-btn:hover{background:#ffffff26}.tickets-sort-btn.active{background:var(--color-table-header-active);font-weight:var(--weight-bold)}.tickets-sort-btn__arrow{margin-left:.3rem}.tickets-table__col-header{padding:.75rem 1rem}.tickets-table td{padding:.85rem 1rem;vertical-align:top;border-top:1px solid #efefef;color:var(--color-text-main)}.tickets-table__row:nth-child(2n){background:var(--color-bg-row-alt)}.tickets-table__row:hover{cursor:pointer;background:#fafafa}.tickets-table__row--static:hover{cursor:default;background:transparent}.tickets-table__row.tickets-table__row--unread{background:#5a7a470d;font-weight:var(--weight-semibold)}.tickets-table__row.tickets-table__row--unread:hover{background:#5a7a4717}.tickets-table__col-header--indicator{width:36px}.tickets-table__cell--indicator{width:36px;white-space:nowrap}.tickets-table__cell--id{font-weight:var(--weight-semibold);white-space:nowrap;color:var(--color-text-muted)}.tickets-table__unread-envelope{display:inline-flex;font-size:.8rem;line-height:1;color:#c0392b;vertical-align:middle}.tickets-table__unread-envelope+.tickets-table__unread-dot{margin-left:.3rem}.tickets-table__unread-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#c0392b;vertical-align:middle}.tickets-table__cell--module{white-space:nowrap;max-width:12rem;overflow:hidden;text-overflow:ellipsis}.tickets-table__cell--description{min-width:14rem;max-width:28rem;line-height:1.45;word-break:break-word}.tickets-table__cell--date{white-space:nowrap;color:var(--color-text-muted);font-size:.85rem}.tickets-pagination{display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:.65rem 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.75rem;margin-bottom:.75rem;border-radius:var(--radius-md);border:1px solid var(--color-border-input);font-family:var(--font-sans);font-size:.92rem;color:var(--color-text-main)}.ticket-rating__comment:focus{outline:2px solid var(--color-border-focus);outline-offset:0;border-color:var(--color-border-focus)}.ticket-feedback-dialog{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);margin:0;width:min(460px,calc(100vw - 2rem));max-width:min(460px,100vw - 2rem);max-height:min(90vh,calc(100dvh - 2rem));overflow:auto;border:1px solid var(--color-border);border-radius:var(--radius-md);padding:0;box-shadow:0 8px 24px #0000001f;font-family:var(--font-sans)}.ticket-feedback-dialog::backdrop{background:#00000059}.ticket-feedback-dialog form,.ticket-feedback-dialog__inner{padding:1.25rem 1.35rem}.ticket-feedback-dialog h3{margin:0 0 .35rem;font-size:var(--text-lg);font-weight:var(--weight-semibold);color:var(--color-text-main)}.ticket-feedback-dialog__hint{font-size:.85rem;color:var(--color-text-muted);margin:0 0 1rem}.ticket-feedback-dialog__textarea{width:100%;box-sizing:border-box;resize:vertical;padding:.6rem .75rem;margin-bottom:.75rem;border-radius:var(--radius-md);border:1px solid var(--color-border-input);font-family:var(--font-sans);font-size:.92rem;color:var(--color-text-main)}.ticket-feedback-dialog__textarea:focus{outline:2px solid var(--color-border-focus);outline-offset:0;border-color:var(--color-border-focus)}.ticket-chat_header-container{display:flex;align-items:center;gap:.5rem;flex-shrink:0;padding:.85rem 1rem .65rem;background:var(--color-bg-page);border-bottom:1px solid var(--color-border)}.ticket-chat_header-container .ticket-detail-section__title{margin:0}.ticket-create-page__back{display:inline-block;margin-bottom:1rem;font-size:.88rem;font-weight:500;color:#4e4e4e;text-decoration:none}.ticket-create-page__back:hover{color:#181818;text-decoration:underline}.ticket-create-card{width:100%;background:var(--color-bg-page);border-radius:var(--radius-md);padding:1.5rem;box-shadow:0 1px 2px #1818180f}.ticket-create-form__actions{margin-top:1.5rem}.ticket-create-form__files-input{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.ticket-create-dropzone{border:2px dashed var(--color-border);border-radius:var(--radius-md);padding:1.25rem;text-align:center;cursor:pointer;color:var(--color-text-muted);font-size:var(--text-sm);transition:border-color .15s ease,background-color .15s ease}.ticket-create-dropzone:hover,.ticket-create-dropzone:focus-visible{border-color:var(--color-border-hover);background:var(--color-accent-subtle)}.ticket-create-dropzone:focus-visible{outline:none}.ticket-create-dropzone--active{border-color:var(--color-accent);background:var(--color-accent-subtle)}.ticket-create-dropzone__link{color:var(--color-accent-dark);font-weight:var(--weight-semibold)}.ticket-create-dropzone__hint{font-size:var(--text-xs);margin-top:.25rem}.ticket-create-form__files-list{list-style:none;margin:.6rem 0 0;padding:0;display:flex;flex-direction:column;gap:.4rem}.ticket-create-form__files-item{display:flex;align-items:center;justify-content:space-between;gap:.5rem;padding:.4rem .6rem;border-radius:var(--radius-sm);background:var(--color-bg-content);font-size:var(--text-sm)}.ticket-create-form__files-name{overflow-wrap:anywhere}.ticket-create-form__files-remove{flex-shrink:0;border:none;background:none;color:var(--color-text-muted);font-size:1.1rem;line-height:1;cursor:pointer;padding:0 .15rem}.ticket-create-form__files-remove:hover:not(:disabled){color:var(--color-text-main)}.ticket-create-form__files-remove:disabled{opacity:.55;cursor:not-allowed}.ticket-create-features{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:1rem;margin-top:1.5rem}.ticket-create-feature{display:flex;align-items:flex-start;gap:1rem;padding:1.25rem 1.5rem;background:var(--color-bg-page);border:1px solid #e8e8e8;border-radius:var(--radius-md)}.ticket-create-feature__icon{flex-shrink:0;width:40px;height:40px;display:flex;align-items:center;justify-content:center;border-radius:8px}.ticket-create-feature__icon--accent{background:#eef4e8;color:#5a7a47}.ticket-create-feature__title{margin:0 0 .35rem;font-size:var(--text-md);font-weight:var(--weight-bold);font-family:Georgia,Times New Roman,serif;color:var(--color-text-main)}.ticket-create-feature__text{margin:0;font-size:var(--text-sm);line-height:1.45;color:var(--color-text-muted)}@media(max-width:900px){.ticket-create-features{grid-template-columns:1fr}}